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Loved by Mums, Cherished by Bubs

Every order gives back: $1 donated to families in need
At Aussie Snuggles Collective, every purchase makes a difference. For every order placed, we proudly donate $1 to support families in need through trusted charities and community programs. By choosing our Australian-made, natural skincare, you’re not only caring for your family with safe and gentle products you’re also helping another family feel supported, nurtured, and seen. Together, we can create a ripple of kindness with every shop.
FAQs
Ordering & Payment
Q: How do I place an order?
A: Simply browse our collections, add your chosen products or curated bundles to your cart, and proceed to checkout
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Q: What payment methods do you accept?
A: We accept all major credit cards, Apple Pay, GooglePay, Afterpay, PayPal, and secure online payment options available at checkout.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship Australia-wide and NZ.
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Q: How much does shipping cost?
A: We offer FREE standard shipping for orders over $150. For orders under $150, standard shipping rates will be calculated at checkout.
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Q: Do you offer express shipping?
A: Yes, express shipping is available at checkout for an additional fee.
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Q: How long does delivery take?
A: Standard shipping usually takes 3–7 business days depending on your location. Express shipping generally takes 1–3 business days.
Gift Options
Q: Do you offer gift wrapping?
A: Yes! Add our signature gift wrapping for $10, which includes exclusive Aussie Snuggles gift wrapper, ribbon and a card.
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Q: Can I add a personalised message?
A: Absolutely. Leave your message at checkout, and we’ll handwrite it on your card.
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Q: Can you send directly to the gift recipient?
A: Yes, simply enter their address at checkout. We’ll make sure no pricing information is included in the parcel.
Returns & Exchanges
Q: What is your returns policy?
A: Due to the nature of our products, we do not accept returns for change of mind.
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Q: What if my product is damaged or faulty?
A: If your order arrives damaged, faulty, or incorrect, please email us at hello@ausnuggles.com.au within 7 days of delivery, and we’ll make it right.
Product Safety
Q: Are your products safe for newborns?
A: Yes, all products we stock are carefully curated to be gentle, natural, and suitable for newborns, unless otherwise stated.
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Q: Do you stock eczema-friendly products?
A: Yes, many of our brands are designed for sensitive and eczema-prone skin. You can find this information on individual product descriptions.
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Q: Are your products Australian-made?
A: Yes, we only partner with trusted Australian brands that align with our values of safety, quality, and sustainability.
Subscriptions
Q: How does the subscription option work?
A: You can subscribe to selected daily essentials and receive them on a recurring basis (monthly, bi-monthly, or quarterly). This ensures you never run out of your must-have products.
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Q: Can I cancel my subscription?
A: Yes, you can pause, skip, or cancel your subscription anytime through your account.
Other Questions
Q: Are your products available in big supermarkets or pharmacies?
A: No — and that’s what makes us special! We partner with small-batch Australian brands that you won’t usually find in big outlets, so you’re getting fresh, thoughtfully made products.
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Q: Do you offer wholesale or stockist opportunities?
A: Yes, we offer wholesale to select stockists and retailers for our Aussie Snuggles Magnesium Spray only. Please contact us at hello@ausnuggles.com.au for more details.